Arrival Lobby

objective e a reception area to welcome guests, to arrange appointments, and to serve as a control point for spa activities the successful integration of the spa theme with the architectural elements and functional requirements is required to create a positive first impression and a welcome sense of arrival involving all five senses space planning position the welcome desk when possible directly across from the entrance if multiple entrances are required ensure that the welcome desk and/or check out desk staff can monitor guest traffic design features the reception desk is the focal point of the entrance design unless it is deemed secondary to an architectural feature or prominent view larger spas may utilize separate but identical stand up desks for greeting guests prior to a treatment and checking guests out after a treatment the desk should be uncluttered and have clear sightlines of the retail areas ensure the desk meets local accessibility codes flooring and wall finishes determined per project in collaboration with designer furniture and equipment arrival desk design specify a durable work surface material that is easily cleaned and pleasant to write on computer processing unit (cpu) or hand held mobile device, screens should not be visible to guests ensure adequate ventilation for the cpu wireless keyboard printer card swipe shared between two stations barcode scanner wireless mouse depending upon spa size and staffing, telephones maybe answered at the welcome desk (this is discouraged ) phones should have the ability to control the volume of the ringer mount phones vertically on the desk maintaining a clutter free counter surface lockable cash drawers keyed separately coordinate cash drawers to open automatically with transactions open shelves for marketing literature concealed from guest view built in trash container shared between two stations adequate space for wrapping purchases shelving for gift wrapping accessories button to signal for assistance connected to the administration areas miscellaneous drawers and adjustable shelves duress alarm indicator from the wet areas locate the audio system and controls convenient to the reception desk or the administrative area lighting the lighting design should strike a balance between functionality and aesthetics this space requires a combination of lighting types including ambient lighting soft and diffused lighting that provides a comfortable and relaxed environment this can be achieved with recessed ceiling lights or wall sconces task lighting lighting that is focused on specific areas where tasks are performed, such as reception desks or waiting areas desk lamps or directional spotlights can be used for this purpose accent lighting this type of lighting is used to highlight specific features or architectural elements within the spa arrival area track lighting or adjustable wall mounted fixtures can be used to accentuate artwork, plants, or decorative elements indirect lighting soft and subtle lighting that creates a warm and inviting ambiance you can achieve this effect by using led strips placed behind paneling, or by incorporating floor lamps with diffusers natural lighting if possible, maximize the use of natural light by incorporating large windows or skylights natural light can create a refreshing and calming environment dimmers installing dimmer switches allows you to adjust the intensity of the light in different areas, providing flexibility to create the desired atmosphere throughout the day or for specific occasions temperature and ventilation allow for a separate hvac zone and provide ample ventilation and airflow for this public space electrical and technology requirements the number of computer stations will vary with the spa size and whether a separate check out desk is part of the spa program refer to the architectural program or consult with your client representative to determine the number of computer stations the general rule is one computer station per five treatment rooms with a minimum of two adjacencies the reception area may also serve as a lobby for related retail, nails, café, and fitness facilities circulation plan the arrival circulation so nail, and fitness guests have clear access to these spaces service traffic such as laundry carts and deliveries must be avoided through the reception lobby